BTS ARMY reopens debate on Ticketmaster’s power in Mexico

Complaints from fans of the K-pop group BTS, known as the BTS ARMY, against Ticketmaster have reached federal authorities, leading to a regulatory review process led by Profeco. Pérez-Llorca México’s Litigation partner Daniel Morán notes that this case could lead to clearer guidelines on transparency, information and selling tickets, without falling into over-regulation. Social pressure, the global reach of fandom and the sector’s track record place the industry at a potential tipping point in the relationship between platforms, promoters and consumers.

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